Managing my Abby Unlimited Care subscription

Managing your Abby Unlimited Care subscription

Managing your Abby Unlimited Care subscription is done in Profile > Subscription inside the Abby Health app. From there you can review what is included, update your payment method, change plans, pause, or cancel. Unlimited Care is an optional layer that sits alongside your standard bulk-billed appointments — it is designed to support continuity of care, not replace Medicare-funded consultations.

How do I view or change my subscription?

1. Open the Abby Health app and sign in.
2. Tap Profile.
3. Choose Subscription.
4. Review what is active, when it next renews, and the price.
5. Use the buttons to Change plan, Update payment, Pause, or Cancel.

Most changes apply on the next billing cycle. If a change should take effect sooner — for example, you have moved overseas — message support inside the app and we will sort it.

What does Unlimited Care include?

Unlimited Care is a continuity-of-care layer for patients who use Abby regularly. It is designed to make ongoing care simpler. Common inclusions across plans:

• Priority access to your preferred clinician for follow-ups.
• Coordinated repeat-prescription management without booking a fresh consult each time, where clinically appropriate.
• Active management of your medical record by Abby AI, our medical decision-support tool, which surfaces history to your clinician at the start of each consult.
• Reminders for screening, immunisations, and chronic-condition reviews.
• Support contact for non-clinical questions (billing, scheduling, access).

The exact inclusions depend on the plan you have chosen — the current detail is always shown in the Subscription screen before you confirm.

Does it replace Medicare bulk billing?

No. Unlimited Care does not replace Medicare-funded appointments. The standard rule still applies: Abby appointments are bulk billed for eligible patients with a valid Medicare card. The subscription pays for the continuity layer — record management, ongoing coordination, support — that sits around your appointments. Bulk-billed eligibility is governed by the rules in the Medicare Benefits Schedule.

For the bigger billing picture, see is Abby bulk billed? and who is eligible for bulk billing.

How do I update my payment method?

1. Tap Profile > Subscription > Payment method.
2. Add a new card or select an existing one.
3. Save.

If a payment fails — for example, your card has expired — we will email you and pause the subscription gently rather than instantly cutting access. You will have a grace period to update the card. Card details are stored with our PCI-compliant payment provider, never on Abby servers directly.

Can I pause my subscription instead of cancelling?

Yes. Many patients prefer to pause if they are travelling, between life stages, or simply want a break. Pausing keeps your record intact and your clinician relationship live, but stops the recurring charge.

1. Go to Profile > Subscription > Pause.
2. Choose how long you want to pause for.
3. Confirm. The subscription will resume automatically on the date you select, unless you cancel beforehand.

Pausing does not affect your access to bulk-billed Medicare appointments — those run independently of the subscription.

How do I cancel my subscription?

Cancellation is straightforward and takes a few taps.

1. Go to Profile > Subscription > Cancel.
2. Choose a reason (optional, but it helps us improve).
3. Confirm.

You will keep access until the end of the current billing period. Your medical record stays on file under the standard Department of Health retention rules. You can re-subscribe any time without losing your history. For privacy detail, see your data at Abby.

Will my clinician relationship continue if I cancel?

Yes — bulk-billed appointments remain available, with the same clinicians. About 71% of Abby patients rebook with the same doctor, and that continuity is available whether or not you have an active subscription. Abby Health internal data, Q1 2026. The subscription simply makes ongoing care more coordinated for patients who use Abby often.

For more on how continuity works in practice, see how Abby remembers you.

How Abby can help

Whether you keep, pause, or cancel your subscription, our care network is here. Book your next consult at abbyhealth.app/services/general-practice, or reach out via the in-app chat for any subscription question. Abby appointments are bulk billed for eligible patients with a valid Medicare card.