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Technical Issues & Support
Articles
What If My Camera or Microphone Isn’t Working?
Camera or microphone not working for an Abby Health telehealth call? Step-by-step fixes for iPhone, Android, Chrome, and Safari to get sorted in minutes.
July 22, 2026
Why Can’t I Hear My Practitioner on a Video Call?
Can't hear your clinician on an Abby Health video call? Step-by-step fixes for audio issues on iPhone, Android, and desktop browsers. Resolve in minutes.
July 22, 2026
What if my phone consultation drops out?
Your phone consultation drops out mid-call with Abby Health? What happens next, how to reconnect, and what to do if your clinician does not call back.
July 22, 2026
How do I troubleshoot my video call?
Video call not working during your Abby Health telehealth appointment? Step-by-step troubleshooting for connection, audio, camera, and browser issues.
July 22, 2026
What devices and web browsers can I use for my Telehealth call?
Which devices and web browsers for telehealth work with Abby Health: supported iOS, Android, Chrome, and Safari versions for video consultations.
July 22, 2026
What if I have a technical issue during my appointment?
Hit a technical issue during your appointment with Abby Health? Steps to reconnect, avoid a no-show recording, and reach support for both video and phone consults.
July 22, 2026
How do I contact the Abby Support Team?
Need to contact Abby Health? Reach the support team via live chat in the app, email support@abbyhealth.app, or browse the Help Centre for instant answers.
July 22, 2026
Frequently Asked Questions
Is a referral guaranteed?
How quickly can I get a referral through Abby Health?
Can I choose which specialist I am referred to?
Can I get an X-ray, ultrasound, CT or MRI referral online?
How long does a specialist referral last?
Do I need a referral to claim Medicare rebates on a specialist visit?
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