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Commonly Asked Questions

Articles
How Do I Get a Prescription Through Abby?
How to get a prescription through Abby — what a consult covers, how e-scripts work, and the medications our clinicians cannot prescribe online.
How do I book a bulk-billed appointment on Abby?
How to book a bulk-billed telehealth appointment in Australia with Abby Health — eligibility, the booking flow, and Scheduled vs First Available.
What Conditions Can Abby Treat?
Conditions Abby can treat online — from tiredness and follow-ups to mental health care plans, skin checks, and the common reasons patients book with us.
How Do I Get a Medical Certificate for Work or School?
How to get a medical certificate online in Australia. What an Abby consult covers, when one is issued, valid duration, Fair Work and AHPRA rules.
Frequently Asked Questions
Can a doctor issue a medical certificate for future dates?
Can an online medical certificate be backdated?
How long does it take to get an online medical certificate?
Are online medical certificates valid in Australia?
Can I get a medical certificate online?
Can I have different auto-renew schedules for different medications on Abby Health?