Abby Health patients can usually speak to an online GP within minutes — often the same day they book. Unlike traditional clinics, which can have waiting times of days to weeks, Abby Health’s bulk billed telehealth appointments give Australians fast, secure access to AHPRA-registered GPs and nurse practitioners without sitting in a waiting room. Whether you need a prescription, a medical certificate, or a referral, Abby Health connects you to a qualified clinician quickly, so you can get care when you need it.

Can I book an appointment with a nurse practitioner through Abby Health?

Yes — Abby Health offers secure, same-day appointments with AHPRA-registered nurse practitioners across Australia. Our nurse practitioners provide high-quality care via bulk billed telehealth consultations, helping with prescriptions, medical certificates, pathology referrals and ongoing health management — all without visiting a clinic. Every Abby Health nurse practitioner follows strict privacy and clinical standards, ensuring safe, convenient and compassionate care from the comfort of your home.

Can I get a same-day pathology referral through a virtual GP in Australia?

Yes — you can receive a same-day pathology referral via a bulk-billed online GP in Australia through Abby Health. Our AHPRA-registered doctors can issue digital pathology forms during your telehealth appointment, allowing you to complete blood tests or other investigations without visiting a clinic. Once your referral is issued, it’s securely sent to your email or patient portal, ready for same-day use at most pathology centres nationwide.

I wasn't prescribed medication or given a referral. Can I get a refund?

We understand it can be disappointing if a consultation doesn't result in the outcome you hoped for. However, we do not offer refunds based on the clinical outcome of a consultation. When you book an appointment, you are paying for the clinician's dedicated time, their professional expertise, and a comprehensive medical assessment based on the information you provide. To ensure the highest quality of care and patient safety, our clinicians must exercise their independent professional judgment. This may mean that a prescription, medical certificate, or referral is not deemed clinically appropriate for your situation. We fully support and respect our clinicians' professional decisions as part of our commitment to responsible medical practice.

How long does it take to receive a refund?

When you are eligible for a refund (by cancelling at least 30 mins in advance), we process it from our end instantly. From there, it may take your bank up to 5-10 business days to process the funds and return them to your account. This processing time is dependent on your financial institution and is outside of our control.

What is your refund policy?

We understand that plans can change. Our refund policy is designed to be fair to both our patients and our clinicians. We offer a full refund for cancellations made at least 30 minutes before the scheduled appointment time. This policy allows us to offer the appointment slot to another patient who needs care. How to Cancel: You can easily cancel the appointment yourself directly within the Abby app. Late Cancellations: Cancellations made with less than 30 minutes' notice, or missed appointments, are not eligible for a refund as the clinician's time has been reserved for you.

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