Learn how Abby Health offers bulk-billed telehealth appointments, prescriptions, and online medical certificates from Australian doctors and nurse practitioners.

February 4, 2025

Creating an Abby Health account

Learn how to create an Abby Health account in under 2 minutes to book online GP appointments, get prescriptions, and access Telehealth care.

February 4, 2025

Frequently Asked Questions

I wasn't prescribed medication or given a referral. Can I get a refund?

We understand it can be disappointing if a consultation doesn't result in the outcome you hoped for. However, we do not offer refunds based on the clinical outcome of a consultation. When you book an appointment, you are paying for the clinician's dedicated time, their professional expertise, and a comprehensive medical assessment based on the information you provide. To ensure the highest quality of care and patient safety, our clinicians must exercise their independent professional judgment. This may mean that a prescription, medical certificate, or referral is not deemed clinically appropriate for your situation. We fully support and respect our clinicians' professional decisions as part of our commitment to responsible medical practice.

How long does it take to receive a refund?

When you are eligible for a refund (by cancelling at least 30 mins in advance), we process it from our end instantly. From there, it may take your bank up to 5-10 business days to process the funds and return them to your account. This processing time is dependent on your financial institution and is outside of our control.

What is your refund policy?

We understand that plans can change. Our refund policy is designed to be fair to both our patients and our clinicians. We offer a full refund for cancellations made at least 30 minutes before the scheduled appointment time. This policy allows us to offer the appointment slot to another patient who needs care. How to Cancel: You can easily cancel the appointment yourself directly within the Abby app. Late Cancellations: Cancellations made with less than 30 minutes' notice, or missed appointments, are not eligible for a refund as the clinician's time has been reserved for you.

Does Abby store my credit card information?

Your privacy and data security are our top priorities. Abby Health does not store any of your credit card details on our servers. All payment information is handled directly by our secure, PCI-compliant payment processor, Stripe.

What payment methods do you accept?

We make paying for your consultation simple and secure. We accept all major payment methods, including: Visa Mastercard American Express (AMEX) Apple Pay Payments are processed using Stripe, a global leader in secure online payment processing.

How much does a consultation cost?

Transparency is important to us. The full cost of any consultation will always be clearly displayed in the Abby app before you confirm your booking. There are no hidden fees. Our medical AI, Abby, helps guide you to the right type of appointment for your needs. It will always work to find the most immediate and affordable care option available for you, including bulk-billed services where you are eligible under Medicare. Category: Payments and Billing

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