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Getting Started

Articles
Creating an Abby account
How to sign up for an Abby Health account in about three minutes. What you need, how identity verification works, and the privacy controls in place.
Creating Your Abby Account: A Step-by-Step Guide
From landing on the site to your first appointment, here's the full step-by-step of creating your Abby Health account: Medicare, identity, health profile, and your first booking.
Understanding Telehealth Medical Appointments in Australia
How telehealth appointments work in Australia: Medicare-funded video and phone consults, the 12-month rule, and when to book a telehealth appointment.
What to Do If You Have Trouble Signing In
Trouble signing in to Abby Health? Reset your password, check your email or Apple ID, clear cache, or contact support. Quick fixes inside.
Who can use Abby Health?
Find out if you’re eligible for Abby Health’s bulk-billed telehealth services. Medicare-covered doctor appointments, prescriptions, and more.
How to book an appointment
How to book an appointment with Abby Health, Scheduled or First Available: what to have ready, and how Medicare bulk billing works at checkout.
How Abby Health works
Abby Health is an online-first clinic with AHPRA-registered Specialist GPs and Nurse Practitioners. Here's how consults, prescriptions, and Medicare work.
Creating an Abby Health account
How to create an Abby Health account in under two minutes: what you need, how Medicare bulk billing works, and what to do after you sign up.
Frequently Asked Questions
Can a doctor issue a medical certificate for future dates?
Can an online medical certificate be backdated?
How long does it take to get an online medical certificate?
Are online medical certificates valid in Australia?
Can I get a medical certificate online?
Can I have different auto-renew schedules for different medications on Abby Health?