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Articles
What happens if my Medicare card is expired or invalid?
Medicare card expired or invalid? Here is how to renew through myGov, what happens at your Abby consult, and the bulk-billing rules while you wait.
Can I use Abby without a Medicare card?
Telehealth without a Medicare card in Australia is possible. Here is what Abby Health offers privately, and what bulk-billed care needs Medicare.
Managing my Abby Unlimited Care subscription
Learn how Abby Unlimited Care works, what is included, how to update payment or pause, and how it sits alongside bulk-billed Medicare appointments.
How do I delete my account?
Step-by-step on how to delete an Abby Health account, what happens to your medical record, and the Australian retention rules we follow.
How do I update my medical history?
Learn how to update your medical history on Abby Health: allergies, medications, conditions, and surgeries, so every consult starts informed.
Resetting my password
Forgot your password? Here is how to reset your Abby Health password from the app or browser, plus what to do if the email never arrives.
Updating my details (name, email, Medicare info)
How to update your name, email, Medicare details, and phone number on Abby Health so bulk billing, e-scripts, and referrals reach you on time.
Frequently Asked Questions
Is a referral guaranteed?
How quickly can I get a referral through Abby Health?
Can I choose which specialist I am referred to?
Can I get an X-ray, ultrasound, CT or MRI referral online?
How long does a specialist referral last?
Do I need a referral to claim Medicare rebates on a specialist visit?