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Appointments

Articles
How to Prepare for Your Telehealth Appointment: A Checklist
A simple, practical checklist for preparing for your telehealth appointment — Medicare card, medication list, symptom notes, tech check, and what to do if you're running late.
Telehealth for Rural and Remote Australians
Long-term GP care for rural and remote Australians — same clinician, same history, no matter your postcode. Modified Monash 6/7 patients exempt from face-to-face rule.
After-Hours and Weekend Telehealth
Abby Health operates 7 days, 365 days. Same Medicare rebates, no weekend surcharges, bulk billed for eligible patients — plus when to call 000 instead.
Telehealth vs in-person — when to choose each
An honest guide to choosing between telehealth and in-person care. When each works best, where the limits are, and how to decide — from Abby Health's clinical team.
How phone consultations work — and when they're appropriate
Phone consultations are a Medicare-rebated telehealth option. Learn how they work, when they're appropriate, and how they differ from video — bulk billed for eligible patients.
What is telehealth?
Telehealth lets you see a GP or Nurse Practitioner by video or phone. Medicare-funded since 2011, permanent from 2022. Bulk billed for eligible patients.
The 12-month face-to-face rule explained
Medicare-funded GP telehealth generally requires a face-to-face appointment in the last 12 months. Exemptions, how it works, and how Abby fits in.
How to Book a Same-Day Appointment on Abby Health Without Waiting Rooms
Learn how to book a same-day appointment with us. Download the iOS App or visit abbyhealth.app to see an AHPRA-registered clinician online — no waiting rooms.
What’s the Typical Wait Time for an Online GP Compared to a Traditional Clinic?
Most Abby Health patients see a GP online within minutes. Learn how bulk billed telehealth appointments make healthcare faster and more accessible than traditional clinics.
Nurse Practitioner appointments with Abby Health
Book an AHPRA-registered Nurse Practitioner on Abby for assessment, repeat scripts within scope, referrals and pathology. Bulk-billed where eligible.
Why does Abby ask a series of questions before each appointment?
Learn why Abby collects symptom details before your appointment and how it makes online healthcare faster, more accurate, and personalised.
What if I need a follow-up appointment?
Need a follow-up appointment after an Abby Health consultation? How to rebook, request the same clinician, and continue your care online, 7 days a week.
What if I have a problem during my appointment?
Hit a problem during your appointment with Abby Health? What to do if your call drops, freezes, or fails — clear video and phone reconnection steps.
What if my doctor is late?
Your doctor is late for an Abby Health telehealth appointment? How long to wait, where to wait, and how to get help if the delay is becoming significant.
How do I join my appointment?
Learn how to join an Abby Health video or phone telehealth appointment. Step-by-step guide for the app and browser, with tips to avoid delays.
How do video and phone consultations work?
How video and phone consultations work with Abby Health — what to expect, how to join, and which consultation format is right for your needs.
What happens if I miss my appointment?
What happens if you miss your appointment with Abby Health — how no-shows and late cancellations are handled, and how to rebook quickly afterwards.
Rescheduling or cancelling an appointment
Rescheduling or cancelling an appointment with Abby Health — how to do it in the app, cancellation deadlines, and what happens if you miss your booking.
Booking a Telehealth appointment
Step-by-step guide to booking a bulk-billed telehealth appointment with Abby Health. Choose video or phone, pick a time, and see a clinician today.
Frequently Asked Questions
Can I have different auto-renew schedules for different medications on Abby Health?
What happens if my payment fails on an Abby auto-renew order?
Will my Abby clinician know I'm on auto-renew?
What happens when my Abby script runs out of repeats?
Can I delay an auto-renew delivery on Abby Health?
How do I change my auto-renew delivery frequency on Abby Health?