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Prescriptions & Medications

Articles
Pharmacy pick-up and home delivery
How prescription pick-up and home delivery work after an Abby consultation. eScripts at any Australian pharmacy, or delivered to your door.
Transferring Prescriptions Between Pharmacies
E-script tokens can be transferred to a different pharmacy before dispensing. Here's how the process works and what happens to your repeats.
Antibiotic Stewardship: Why We Don't Always Prescribe Antibiotics
Not every infection needs antibiotics. Learn why careful prescribing protects you and why Abby clinicians follow stewardship principles every consult.
Controlled Medications and Why We Don't Prescribe Them Online
Why Schedule 8 and certain Schedule 4 medications aren't first-prescribed online — and what this means for your care at Abby Health. Safety, not limitation.
What Abby can and can't prescribe online safely
A clinician-written guide to the medication classes Abby prescribes through telehealth, those we don't, and the reasons behind each decision.
Repeat prescriptions online explained
How repeat prescriptions work in Australia, what clinical review happens before a repeat is issued, and how continuity at Abby makes them safer.
How to get a prescription online in Australia
A clinician-written guide to getting a prescription online in Australia — eligibility, the process, e-scripts, and how bulk-billed telehealth fits in.
Delivery areas and availability
We deliver prescriptions Australia-wide, including rural and remote. See timing by region, PO box support and where Click & Collect helps.
Privacy, discretion and who handles your script
Plain packaging, no branding on the outside, and only the dispensing pharmacist sees your script. How Abby keeps your medication delivery private.
Auto-renew
Set up auto-renew so your repeat prescriptions arrive before you run out. Pause, skip or cancel in the app — clinician-reviewed early refills.
Tracking your order
From Order Confirmed to Delivered — track every stage of your Abby medication delivery in the app, and know what to do if it stalls.
Costs, payment and your order total
See how Abby prescription delivery is priced — medication, delivery fees, GST, refunds and every payment method we accept.
Delivery options and timing
Express, Regular, Click & Collect or e-script — compare Abby's four medication delivery options, who they suit and how long each takes.
How medication delivery works
If your Abby clinician prescribes medication, see how it reaches you — same-day in eligible metropolitan postcodes, Regular delivery, Click & Collect, or e-script.
Can I get my prescription delivered?
Prescription delivery in Australia explained — how delivery works with e-scripts, where it is available, costs, timing, privacy and tracking.
How do e-scripts work?
How e-scripts work in Australia — token format, sending to your chemist, repeats, MyMedicare and the Active Script List explained in plain English.
Can I get painkillers, ADHD medication or sleeping pills?
Why Abby clinicians don't prescribe Schedule 8 opioid analgesics, stimulant ADHD medications or benzodiazepines online, and how we can still help you.
What medications does Abby prescribe?
A plain-English guide to what Abby clinicians can prescribe online, what needs in-person review, and how repeats and new scripts are handled safely.
What if I haven’t received my script yet?
Learn what to do if your digital prescription hasn’t arrived and how to request a resend.
How do I get a repeat prescription?
How to get a repeat prescription online in Australia — the consult, the new e-script token, when in-person review is needed, costs and timing.
How do I request a prescription?
How to request a prescription online in Australia — book a consult, talk to an AHPRA-registered clinician, receive your e-script. What we can and can't.
Frequently Asked Questions
Can I have different auto-renew schedules for different medications on Abby Health?
What happens if my payment fails on an Abby auto-renew order?
Will my Abby clinician know I'm on auto-renew?
What happens when my Abby script runs out of repeats?
Can I delay an auto-renew delivery on Abby Health?
How do I change my auto-renew delivery frequency on Abby Health?