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Billing & Payments

Articles
Using Abby without a Medicare card
What is possible at Abby without a Medicare card. Options for international students, visitors, and Australians waiting for enrolment.
Do I need a Medicare card to use Abby
Whether you need a Medicare card to book an Abby consultation, who is eligible for one, and what the alternatives are.
Can I claim Abby on private health insurance
How GP costs work in Australia, why Abby is bulk billed, and what private health insurance does and does not cover for telehealth visits.
Medicare and Telehealth: Everything Eligible Australians Can Access
A plain-English guide to telehealth Medicare items in 2026 — who's eligible, the 12-month rule, MMM6/7 exemptions, NP rebates, and common misconceptions.
Medicare and telehealth: everything eligible Australians can access
A plain-English guide to Medicare-funded telehealth — GP consults, Mental Health Care Plans, pathology, prescriptions, Nurse Practitioner appointments. Bulk billed for eligible patients.
Can I claim an Abby appointment on private health insurance?
Abby bulk bills most telehealth consultations for eligible patients. Here's how private health insurance claims work, and what extras cover may apply.
Can I get a refund if I cancel my appointment?
How refunds and cancellations work at Abby Health. Most consultations are bulk billed, so there's usually nothing to refund. Here's what to expect.
Who is eligible for bulk billing?
Learn who qualifies for bulk-billed telehealth with Abby Health, how Medicare eligibility works, and the options available if you don't hold a Medicare card.
Is Abby bulk billed?
Abby Health bulk bills most telehealth consultations for eligible patients. Learn what that means, who qualifies, and what falls outside Medicare cover.
Frequently Asked Questions
Can I have different auto-renew schedules for different medications on Abby Health?
What happens if my payment fails on an Abby auto-renew order?
Will my Abby clinician know I'm on auto-renew?
What happens when my Abby script runs out of repeats?
Can I delay an auto-renew delivery on Abby Health?
How do I change my auto-renew delivery frequency on Abby Health?