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Security & Fraud Protection

Articles
How Abby Clinicians Are Vetted and Registered (AHPRA)
Every clinician in the Abby care network holds current AHPRA registration and is credentialled against a clinical framework led by an AMA NSW Council member. Here's how it works.
What Abby will never ask you to do
Scammers impersonate health services. This page lists what Abby Health will never ask you to do, so you can spot a fake if you see one.
What if my account is restricted or closed?
What it means if your Abby Health account is restricted or closed, why it can happen, and the steps to verify your identity and regain access safely.
How do I report suspicious activity?
How to report suspicious activity on your Abby Health account: what to flag, how to lock down your login, and how our security team responds.
What happens if someone else tries to use my account?
What happens if someone else tries to use my account at Abby Health: the safeguards in place and exactly what to do to protect your medical information.
How do I know my telehealth appointment is secure?
Is your telehealth appointment secure at Abby Health? How encryption, identity checks, and Australian privacy law keep each telehealth appointment secure.
Frequently Asked Questions
Is a referral guaranteed?
How quickly can I get a referral through Abby Health?
Can I choose which specialist I am referred to?
Can I get an X-ray, ultrasound, CT or MRI referral online?
How long does a specialist referral last?
Do I need a referral to claim Medicare rebates on a specialist visit?