Introduction
Booking a GP appointment in Australia isn’t what it used to be. With fewer bulk-billing clinics and growing wait times, it’s no surprise that more Australians are turning to telehealth for everyday healthcare needs like online prescriptions, instant scripts, and medical certificates online.
At Abby Health, we make this process easy. Instead of filling out forms or waiting weeks for an appointment, you simply:
- Create an account
- Have a chat with Abby—our AI-powered assistant
- Find a time that works for you
- Choose your Doctor or Nurse Practitioner
Here’s a step-by-step guide to how Abby works—and why more Australians are choosing bulk billed telehealth appointments with us.
Why Telehealth Matters in Australia
Telehealth isn’t just a pandemic-era fix—it’s here to stay. According to the Australian Institute of Health and Welfare, 1 in 5 GP visits in 2022 were delivered via telehealth, and Medicare has funded more than 100 million telehealth services since it was introduced.
The main reasons people book telehealth appointments are simple:
- Convenience: no travel, no waiting room
- Accessibility: especially for rural or busy Australians
- Affordability: with bulk billing telehealth options, many consultations are free
Step 1: Create Your Abby Account
Start by signing up at abbyhealth.app or downloading the app. It only takes a couple of minutes, and you’ll instantly unlock access to:
- Bulk billed telehealth appointments (if eligible)
- Online prescriptions Australia, sent directly to your pharmacy
- Medical certificates online bulk bill (for work, study, or carers leave)
- Instant scripts Australia for repeat medications
- Men’s health online and women’s health online consultations
Step 2: Chat with Abby (Your AI Assistant)
This is where Abby is different. Instead of long intake forms, you’ll have a quick conversation with Abby—our AI-powered clinical assistant.
Abby will:
- Ask about your reason for booking (e.g., medical certificate online, online prescription, general health concern)
- Recommend the right appointment type (with bulk billed telehealth where possible)
- Guide you seamlessly through the booking process
Abby doesn’t replace healthcare providers—it simply makes it easier and faster to connect with the right Doctor or Nurse Practitioner.
Step 3: Find a Time That Suits You
Abby shows you all the available appointment times. You can:
- Schedule an appointment for a specific time, or
- Join the First Available queue, perfect for quick needs like instant scripts bulk billed or a doctor’s certificate online
Schedule and appointment or join the queue
Step 4: Choose Your Provider
You’re not matched randomly. With Abby, you can select a specific Doctor or Nurse Practitioner. Over time, you can even rebook with the same provider, giving you continuity of care that most “instant script” services can’t offer.
Step 5: Attend Your Telehealth Appointment
Your consultation is private and secure, either by video or phone. During your session, your Doctor or Nurse Practitioner can:
- Provide online prescriptions bulk billed (if eligible)
- Issue a medical certificate online in Australia
- Arrange referrals for tests like a blood test online or pathology test online
- Discuss ongoing health needs including men’s health online and women’s health online
At Abby Health, we believe healthcare should be simple, affordable, and continuous. By combining AI-powered booking with access to trusted Doctors and Nurse Practitioners, we make it easy to handle both the everyday essentials—like online prescriptions and medical certificates online—and the bigger picture of your long-term health. With bulk billed telehealth appointments available and the ability to see the same provider again, Abby goes beyond “quick scripts” to deliver care that actually fits your life.
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