Who can use Abby Health?
Anyone with a valid Medicare card can use Abby Health for either a bulk billed (if eligible), or private consultation. Our online clinic is designed for people who don’t have a regular GP, need fast access to a doctor or nurse practitioner, or live in areas with limited healthcare options. If you’re eligible, you can book an appointment and receive prescriptions, referrals, medical certificates, and mental health plans—all from your phone.
Abby Health provides fast, accessible telehealth services for Australians who need medical care without the inconvenience of traditional GP visits. Our platform makes it easy for any eligible patient with Medicare to connect with a licensed doctor or nurse practitioner, receive prescriptions, medical certificates, referrals, and manage their health — all online.
Who Can Use Abby Health
You can use Abby Health if you meet the following criteria:
✅ You have a valid Australian Medicare card — Abby Health bulk bills eligible patients whenever possible. However, due to updated Medicare rules (effective 1 November 2025), some nurse practitioner consultations now require a private fee. You’ll always see the fee before booking.
✅ You are physically in Australia at the time of your consultation — Medicare regulations require this for all telehealth services.
✅ You need a general consultation, prescription, referral, or medical certificate — Abby Health covers a wide range of everyday healthcare needs.
💡 No Medicare? You can still use Abby’s free tools, such as our symptom checker and health guides, or book a private appointment.
What You Can Use Abby Health For
Abby Health can help with a wide range of medical needs, including:
1. General Health
- Colds, flu, coughs, and fevers
- Allergies and hay fever
- Skin conditions such as acne, eczema, or rashes
- Digestive issues, nausea, or food poisoning
2. Prescriptions & Medication Refills
- New prescriptions for eligible medications
- Repeat scripts for long-term medications
- E-scripts sent directly to your phone
- Quick renewals — no clinic visit needed
3. Mental Health & Wellbeing
- Anxiety, stress, and depression support
- Mental Health Care Plans (available through bulk billed Medicare appointments only)
- Medication management for mental health conditions
4. Sexual & Reproductive Health
- Contraceptive advice and prescriptions
- Emergency contraception (morning-after pill)
- STI screening and treatment
- Men’s and women’s reproductive health
5. Medical Certificates & Referrals
- Work and university medical certificates
- Referrals for blood tests, imaging, and specialists
💡 Rural or remote? Abby Health makes it easier to access healthcare from anywhere in Australia — no travel or waiting rooms.
Who Cannot Use Abby Health
🚫 Patients without a valid Medicare card (unless booking a private appointment)
🚫 Patients requiring emergency care — call 000 or go to your nearest hospital
🚫 Patients requesting restricted medications such as painkillers, ADHD medication, or benzodiazepines (Schedule 8 & Schedule 4D drugs)
Why Choose Abby Health
📌 Bulk-billed where possible — No hidden fees. Any costs are shown before booking.
📌 Fast access — Speak to a practitioner online without waiting rooms.
📌 Instant e-scripts and referrals — Sent straight to your phone.
📌 Connected care — Your health history is remembered, so you don’t need to repeat yourself.
How to Get Started
- Download the Abby Health app or visit our web portal.
- Create an account and enter your Medicare details.
- Choose your consultation type — general, prescription, referral, or certificate.
- Book your appointment and speak to a practitioner online.
- Receive your prescription, referral, or advice instantly.
📌 Abby Health makes healthcare simple, transparent, and accessible — whether you’re eligible for bulk billing or prefer a private appointment.
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