How Do I Get a Prescription Through Abby?

How to get a prescription through Abby

To learn how to get a prescription through Abby, book a consultation with an AHPRA-registered Specialist GP or Nurse Practitioner. The clinician reviews your history, makes a clinical assessment, and — if it is appropriate and safe — issues an e-script delivered by SMS and email. Some classes of medication cannot be prescribed in an online-first setting; your clinician will let you know clearly if that applies, and help you find the right next step.

What does the prescription process look like?

1. Book a consultation. Open the Abby app and tap Book an appointment. For a quick repeat script, First Available is often quickest. For a more involved discussion, choose a Scheduled appointment with your usual clinician.
2. Have the consult. Tell your clinician what you are looking for and why. They may ask follow-up questions about your symptoms, history, or current medications.
3. Receive your e-script. If a prescription is clinically appropriate, the e-script is sent to your phone by SMS and email. You can take it to any Australian pharmacy.
4. Optional delivery. Many e-scripts can also be delivered to your door — see medication delivery.

For the wider walkthrough, see how to get a prescription online in Australia.

Is it safe to get a prescription online?

Yes, when it is the right kind of clinical situation. Telehealth prescribing in Australia is regulated by the Department of Health. Australian Health Practitioner Regulation Agency standards for telehealth set out the same duty of care as a face-to-face consult. Your Abby clinician's AHPRA registration means they are accountable to the same medical board as any other GP or NP in Australia.

What this looks like in practice:

• Your clinician takes a history and assesses whether the medication is suitable.
• They check for interactions with current medications and known allergies.
• They consider whether a physical examination is needed before prescribing — and decline to prescribe if it is.
• They explain side effects and how to take the medication safely.

That last point matters. The Therapeutic Goods Administration (TGA) tracks adverse events and safety signals nationally — see tga.gov.au — and our clinicians integrate that into their decisions.

What can Abby clinicians prescribe online?

A wide range of common medications can be prescribed online, where it is clinically appropriate. That includes ongoing medications for chronic conditions, oral contraceptives, antibiotics for clearly diagnosed infections, contraceptive options, treatments for skin conditions, and many other everyday classes.

The detailed list (and our safety reasoning) is in what Abby can and can't prescribe online safely. We never name medications by brand or molecule on the Help Centre, because the right answer for you depends on a clinical assessment, not a search engine.

What can Abby clinicians not prescribe online?

There are categories of medication that we do not prescribe through online consultations, in line with national regulations and our own clinical safety standards. These include controlled medications (Schedule 8) and certain higher-risk Schedule 4 classes. Examples of categories where in-person assessment is the right path:

• Strong opioid pain medications.
• Stimulants used in conditions like ADHD.
• Sedatives such as benzodiazepines.
• Some sleep medications.

For the full reasoning, see controlled medications and why we don't prescribe them online. Our short note on painkillers, ADHD medication, and sleeping pills is also worth reading if this affects you. If you do need one of these, your Abby clinician will help you find the right local pathway.

How do repeat prescriptions work?

Repeats are common at Abby. The clinician reviews how the medication is going, checks for any side effects, and — if it is still the right treatment — issues a fresh e-script. About 71% of Abby patients rebook with the same doctor, which makes repeat-script reviews quicker and more informed. Abby Health internal data, Q1 2026.

For long-term medications, see repeat prescriptions online explained and auto-renew repeat prescriptions.

How does payment work?

The consultation itself is bulk billed for eligible patients (no out-of-pocket cost for the appointment). The medication is paid for separately at the pharmacy under the standard Pharmaceutical Benefits Scheme rules. The Department of Health publishes the current PBS co-payment thresholds. If the medication is not on the PBS, the pharmacy will quote the private price.

How Abby can help

If you need a prescription, the calmest path is a consult with an AHPRA-registered clinician who can assess you safely. Book at abbyhealth.app/services/prescriptions. If your symptoms are severe or worsening, call 000 or go to the nearest emergency department. Abby appointments are bulk billed for eligible patients with a valid Medicare card.