What Conditions Can Abby Treat?

Conditions Abby can treat online

Conditions Abby can treat online cover most of what a traditional GP handles in primary care: feeling tired or run down, follow-ups for ongoing conditions, repeat-script reviews, mental health care plans, pathology referrals, women's, men's, sexual, and skin health concerns. Whether a particular condition can be treated in an online consult is a clinical judgement made by your AHPRA-registered Specialist GP or Nurse Practitioner.

Common reasons patients book with Abby

This is descriptive, not promissory. We are not listing what we treat — we are sharing what patients commonly come to us about. The clinical decision sits with your clinician, after a proper history and assessment.

• Feeling tired or run down. Many patients book to discuss persistent tiredness, sleep changes, or general malaise. A clinician will take a history, often request pathology, and discuss next steps.
• GP follow-up. A check-in after a hospital stay, a recent specialist visit, or a previous Abby consult.
• Repeat-script reviews. Ongoing medications need periodic review. Your clinician will assess whether the existing treatment is still right.
• Pathology referrals. If the right next step is a blood test, your clinician can issue a referral electronically.
• Mental health support. Including Mental Health Care Plans, ongoing reviews, and referrals where clinically appropriate.
• Women's, men's, and sexual health. Contraceptive reviews, period concerns, men's health questions, sexual-health screening, and more.
• Skin and minor concerns. Many skin issues can be discussed with photos. Some still need an in-person look.
• Telehealth follow-ups for chronic conditions. Patients living with chronic conditions often find online review consultations useful between in-person visits.

None of this is a promise that we can resolve any specific condition in any single consult. Whether something can be addressed online — and what the right path forward is — is a clinical decision.

What kinds of consults are best face-to-face?

Telehealth is excellent for many things. It is not the right setting for everything. The Royal Australian College of General Practitioners has published guidance on the appropriate use of telehealth. RACGP standards note that an in-person assessment is needed when a hands-on examination is essential.

Examples where your Abby clinician will likely refer you in person:

• Acute abdominal pain that needs a physical examination.
• Chest pain or breathing trouble of any urgency.
• A new lump or skin lesion that needs to be felt or biopsied.
• An injury that may need imaging.
• Pre-employment medicals that require physical measurements.

If your symptoms are severe or worsening, call 000 or go to the nearest emergency department — telehealth is never the right place for emergencies. The free 24/7 Healthdirect phone line on 1800 022 222 is also available for urgent advice.

Can Abby help with mental health?

Yes — many patients book Abby specifically for mental-health support. Common reasons include feeling overwhelmed, persistent low mood, anxiety, sleep issues, or wanting a referral to a psychologist. Where clinically appropriate, your clinician may discuss a Mental Health Care Plan that gives you access to subsidised psychology sessions under the Better Access initiative.

If you're in crisis right now, call Lifeline on 13 11 14 or 000. Our short note on if you're in crisis — immediate support covers what to do.

Can I get a prescription at the same consult?

Often, yes. If a prescription is clinically appropriate, your clinician can issue an e-script during the same consultation. There are categories of medication we do not prescribe online for safety reasons — see what Abby can and can't prescribe online safely and how to get a prescription online in Australia.

What if my concern is not on this list?

The list above is descriptive, not exhaustive. Patients book Abby for everything from a sore throat to a complex chronic-condition review. The right test of whether to book is not "is my issue on the list" — it is whether the issue is one a GP usually handles. If you are unsure, our clinicians would rather you book and let them assess than wait at home worrying.

About 71% of Abby patients rebook with the same doctor, often for a steady mix of follow-ups, reviews, and new concerns. Abby Health internal data, Q1 2026. Continuity is what lets the clinician understand your full picture rather than treating each visit in isolation. See how Abby remembers you.

How Abby can help

If something is not feeling right, the calmest first step is often a consultation. Our care network of 300+ AHPRA-registered Specialist GPs and Nurse Practitioners runs seven days a week, all year. Book at abbyhealth.app/services/general-practice, or read more on when telehealth is right for you and what telehealth can't do — the safety limits. Abby appointments are bulk billed for eligible patients with a valid Medicare card.