How does the AI in Abby work?

How does Abby AI work?

Abby AI is a medical decision-support tool. It does not see you, diagnose you, or write prescriptions. Instead, before your consult begins, it surfaces your relevant history, recent results, and any flags your clinician should be aware of, so they arrive informed. During the consult it helps with notes; after the consult it surfaces follow-ups. Every clinical decision belongs to your AHPRA-registered clinician — Abby AI exists to make their thinking deeper, not faster.

What does Abby AI actually do?

Abby AI does three things, all of them around your clinician rather than instead of them:

• Prepares the consult. Before your clinician opens the call, Abby AI compiles a summary of your relevant history — past appointments, conditions, results, allergies, medications — so they are not starting from zero or asking you to repeat your story.
• Supports the conversation. During the consult, it helps your clinician keep accurate notes and flags anything in your history that might be relevant to today's question.
• Catches follow-ups. After the consult, it helps surface things that need a check-in — a result that came back outside the expected range, a follow-up that is overdue, a medication review that is approaching.

Read the full picture in what Abby AI is — decision support explained.

Does Abby AI replace my doctor?

No. Every clinical decision at Abby — diagnosis, prescription, referral, certificate — is made by an AHPRA-registered clinician. Abby AI cannot prescribe, cannot diagnose, and never sees you alone. Our clinicians' registrations are publicly verifiable on the AHPRA register.

The reason this distinction matters is not legal pedantry. It is what makes the care safe. AI is good at pattern-matching across history; it is not good at the human judgement that medicine actually turns on. Abby AI is built to give your clinician more of the first so they have more time for the second.

What will Abby AI never do?

There is a clear set of things Abby AI is built never to do, and we are explicit about them:

• It will never diagnose you.
• It will never prescribe medication.
• It will never replace your clinician's judgement.
• It will never ask you for payment outside the Abby app, your bank details, or your password.
• It will never share your health record with anyone outside your care team without your consent.

For the full list of things Abby — including Abby AI — will never ask you to do, see what Abby will never ask you to do.

How does Abby AI help with continuity of care?

One of the quieter problems in Australian primary care is the cost of starting over. If you see a different GP each time, you spend half the consult re-explaining your history. Abby AI is the bridge that fixes that — it remembers the things that should have been remembered, so the clinician you see today picks up where the last one left off.

Around 71% of Abby patients book back with the same clinician they saw originally (Abby Health internal data, Q1 2026). For the patients who see a different clinician next time, the AI-prepared brief means the new clinician is still informed. Read more in how Abby remembers you.

Is Abby AI safe?

Yes — and we run it conservatively. Every clinical note generated with AI assistance is reviewed by the clinician before it is finalised. Our internal disapproval rate for AI-prepared notes is 0.03% (Abby Health internal data, Q1 2026), which means almost every note is accepted by the clinician without amendment, but the human still has the final say on every single one.

Health data at Abby is governed by the framework set out by the Office of the Australian Information Commissioner. Your data is not sold, never used to train external models, and accessible only to your care team and you. Read your data at Abby — where it is stored and who sees it.

How Abby can help

If you want to see Abby AI in action, the easiest way is to book a consult and notice that your clinician already knows your story. No introductions you have given before. No repeating your medication list. Start at abbyhealth.app. Abby appointments are bulk billed for eligible patients with a valid Medicare card.