How do I ask Abby a medical question?

How do I ask Abby a medical question?

Abby AI, our medical decision-support tool, helps you describe your symptoms clearly before your consultation so your clinician arrives already informed. It is not a diagnostic chatbot and does not provide clinical advice or diagnosis. If you have a medical question that needs a clinical answer, the right step is to book an appointment with an Abby clinician.

What is Abby AI actually for?

Abby AI sits inside the Abby Health app and supports two things: helping you describe what is going on in your own words, and helping your clinician prepare for your consult. It pulls in your existing record — past appointments, results, prescriptions — and combines it with the new information you share, so the clinician you see has the full picture from the moment the consultation starts.

It does not diagnose, prescribe, or replace clinician judgement. Anything Abby AI surfaces is reviewed by a registered clinician. We explain its role in detail in What Abby AI is — decision support explained.

Is what I share with Abby AI private?

Yes. Anything you share through the app is stored as part of your medical record under Australian privacy law. Only Abby clinicians involved in your care can see it. Your rights under the Privacy Act 1988 are summarised by the Office of the Australian Information Commissioner. We also explain limits on AI use in healthcare with our internal policy on what Abby will never ask of you — see What Abby will never ask you to do.

What kind of clinician answers my question?

Once you book, you will see a GP or nurse practitioner depending on the appointment type. Both are AHPRA-registered and follow the same clinical standards set by the Royal Australian College of General Practitioners. For background on the roles, see What a nurse practitioner is in Australia.

What about urgent or emergency questions?

Abby Health is not an emergency service, and Abby AI cannot triage emergencies. If your symptoms are severe or worsening, call 000 or go to the nearest emergency department. If you are in crisis right now, call Lifeline on 13 11 14 or 000.

How Abby can help

If you have a medical question and want a real clinical answer, the fastest path is to book a telehealth appointment. Abby AI will help you describe what is going on; the clinician does the rest. Abby appointments are bulk billed for eligible patients with a valid Medicare card. Start at abbyhealth.app/services/general-practice.