How does Abby remember my medical history?

How does Abby remember my medical history?

Abby Health stores your complete medical history — consultations, prescriptions, referrals, test results, and clinical notes — and makes it available to every clinician you see on the platform. Abby AI, our medical decision-support tool, surfaces this history before each appointment so your clinician arrives already informed. You should never have to repeat your story from scratch.

What does "your history" actually include at Abby?

Once you have used Abby, your record covers everything that happens in our care:

• Every consultation you have had, with the clinician's notes
• Active and past prescriptions, including e-script tokens
• Pathology and imaging referrals, and the results that came back
• Medical certificates and clearance letters issued by Abby clinicians
• Allergies, ongoing conditions, and current medications
• Anything you upload — photos, specialist letters, hospital discharge summaries

You can see all of this yourself in the My Health tab. To pull a copy, see How do I access my past appointments and records?.

How does Abby AI use my history?

Abby AI is a preparation layer, not a decision-maker. Before each consultation it organises your history into a clear summary for your clinician — what conditions are active, what has been prescribed recently, what the last few visits were about, and what you have raised in the new intake form. The clinician opens the consult already up to speed.

It does not diagnose, prescribe, or replace clinician judgement. To understand what it does and does not do, see What Abby AI is — decision support explained. The clinical decisions are always made by an AHPRA-registered clinician — verify any clinician on the public AHPRA register.

Why does this matter?

Continuity of care is the difference between an episode of care and an actual relationship. The Royal Australian College of General Practitioners consistently links continuity to better outcomes — fewer errors, better chronic disease management, fewer wasted appointments. Continuity has been hard online because most telehealth services are episodic. Abby Health is built so your record persists, your clinician sees it, and your care builds on itself.

71% of Abby patients see the same clinician again. Abby Health internal data, Q1 2026. The principle behind it is set out in How Abby remembers you — continuity of care.

Who can see my record?

Only the Abby Health clinicians involved in your care, our small clinical governance team, and you. Records are stored in line with the Privacy Act 1988 and the Australian Privacy Principles. Your privacy rights are summarised by the Office of the Australian Information Commissioner. We do not share clinical records with third parties without your consent except where law requires it.

The internal limits we hold ourselves to are detailed in What Abby will never ask you to do.

Can I correct or remove information?

Yes. If something in your record is wrong — for example, a medication you no longer take, an allergy that has been corrected, or a personal detail that has changed — flag it during your next consult or contact the Abby Health team. Clinical records cannot generally be deleted (Australian standards require notes to be retained), but they can be amended and annotated when something is incorrect or out of date. The Department of Health sets out the standards for records retention nationally.

What happens with information from before I joined Abby?

If you have records from another GP, hospital, or specialist, you can upload them to your Abby file at any time. Specialist letters, hospital discharge summaries, past pathology results, vaccination history — anything you want your future Abby clinician to see. The intake form lets you attach documents directly. Once they are in the file, they are part of the history Abby AI surfaces for the next consult. To pull a copy from a previous provider, you have rights under the Privacy Act 1988 — see the Office of the Australian Information Commissioner.

Will the same clinician always see me?

Where possible, yes — and you can prefer a particular clinician at booking. If they are not available, the next clinician will still arrive with your full record in front of them. That is the whole point: continuity of information, even if continuity of person is not always possible. You can read more about how this works in Can I message my doctor through Abby?.

How Abby can help

If you have used Abby before, your next clinician already knows your history. If you are new, your first consult is the start of a record that will follow you across every future visit. Abby appointments are bulk billed for eligible patients with a valid Medicare card. Book at abbyhealth.app/services/general-practice.