Booking a Telehealth appointment

How do I book a telehealth appointment with Abby Health?

Booking a telehealth appointment with Abby Health takes under two minutes. Open the app, select your health concern, choose a time that suits you — video or phone — and confirm. Abby Health is an online-first clinic available 7 days a week, with clinicians ready to help the same day in most cases.

Step-by-step: how to book your appointment

You can book through the Abby Health app on your phone or via the web at abbyhealth.app. Here is the process from start to finish:

• Open the Abby Health app and tap Book an Appointment.
• Describe your health concern or select from the menu. Abby AI, our medical decision-support tool, uses your responses to help prepare your clinician before the call begins.
• Choose a scheduled appointment at a specific time, or join the First Available queue if your need is straightforward and you want to be seen quickly.
• Select video or phone consultation — whichever suits your situation.
• Confirm your booking. You will receive a reminder before your consultation starts.

If you have not used Abby Health before, you will be prompted to create an account and add your Medicare card details during the booking flow. This only takes a moment and is stored securely for future visits.

What types of appointments can I book?

Abby Health clinicians can help with a wide range of health needs in a single telehealth consultation, including:

• General illness — colds, infections, skin concerns, digestive problems
• Prescriptions and repeat prescriptions
• Medical certificates for work or study
• Mental health care plans
• Pathology and specialist referrals
• Chronic condition management and follow-up care

If you are unsure whether your concern can be addressed by telehealth, the when telehealth is right for you guide is a good starting point. Some conditions do require an in-person examination — our clinicians will let you know if that is the case for you.

Should I choose video or phone?

Both formats are clinically valid. Video allows your clinician to observe you more closely, which can be helpful for skin concerns, wound assessment, or when a visual check adds to the consultation. Phone works well for straightforward issues like repeat prescriptions, referrals, or follow-ups. Our guide to how phone consultations work and when they are appropriate covers this in more detail.

Whichever you choose, your clinician will have access to your full consultation history through Abby AI before the call begins — so you will not need to repeat your story from scratch.

What do I need before my first appointment?

To have a smooth consultation, it helps to have the following ready:

• Your Medicare card (for bulk billing eligibility)
• A stable internet connection for video calls, or good phone reception for phone calls
• A quiet, private space where you can speak freely
• Any current medications you take — the names and doses if possible

For a full pre-appointment checklist, see preparing for your telehealth appointment.

Can I book appointments outside business hours?

Yes. Abby Health operates 7 days a week, 365 days a year, with clinicians available across extended hours including evenings and weekends. As of 2026, Abby Health has more than 300 clinicians available across the network (Abby Health internal data, Q1 2026).

For details on evening and weekend availability, see after-hours and weekend telehealth.

Is Medicare accepted? What about bulk billing?

Your appointment is covered by Medicare for eligible patients with a valid Medicare card. If you are unsure about your eligibility, the bulk billing eligibility guide explains the criteria clearly. For more information on Medicare and telehealth in Australia, the Services Australia Medicare page and MBS Online are authoritative references.

How Abby can help

Abby Health is an online-first clinic built to make long-term care accessible for every Australian, wherever you are. Whether you need same-day help or want to book ahead, our clinicians are available 7 days a week. Abby appointments are bulk billed for eligible patients with a valid Medicare card. Book your appointment today at abbyhealth.app.