How do video and phone consultations work?
Video and phone consultations with Abby Health are simple and convenient. For video calls, you’ll receive a secure link in the app, and for phone calls, your practitioner will call you at the scheduled time.
Abby Health offers two types of telehealth consultations: video and phone appointments. Both allow you to speak with a practitioner from the comfort of your home.
How to Join a Video Consultation
- Open the Abby app and go to ‘Appointments.’
- Tap ‘Join Video Call’ at your scheduled time.
- You’ll enter a virtual waiting room—stay online while your practitioner joins.
- When your practitioner is ready, the video call will start automatically.
How to Join a Phone Consultation
• Your practitioner will call you at your booked time.
• The call will come from 0483 957 072—save this number in your contacts to recognise it.
• Make sure your phone is not on silent so you don’t miss the call.
s💡 Tip: Test your camera and microphone before your video consultation to ensure everything works smoothly.
