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Frequently Asked Questions

Can I have different auto-renew schedules for different medications on Abby Health?

Yes. Each medication on Abby Health has its own auto-renew setting, frequency, and next delivery date. You can set one medication to arrive every four weeks and another every twelve, and manage them independently. If you'd like multiple medications to arrive together, get in touch with our patient care team and we'll align the schedules where clinically appropriate.

What happens if my payment fails on an Abby auto-renew order?

If your saved payment method doesn't work when an auto-renew order is processed, Abby holds the order and lets you know straight away. You can update your payment details in the app, and we'll reschedule the delivery for the next available window. Auto-renew is never cancelled silently — you'll always hear from us first.

Will my Abby clinician know I'm on auto-renew?

Yes. Auto-renew details and your dispensing history are part of your Abby health record. Any clinician you see at Abby can see what you're on, how often it's being dispensed, and whether you've requested an early refill. This is the continuity Abby's care network is built around — your full story is there for the next clinician, without you having to repeat it.

What happens when my Abby script runs out of repeats?

When you use your last repeat, Abby Health lets you know it's time to book a follow-up with your clinician. Your clinician will review how your medication is going and whether the dose is still right. If it's clinically appropriate, they'll write a new script with fresh repeats — if not, they'll talk through your options with you. You don't need to remember the date. Abby tracks it for you and prompts you in plenty of time.

Can I delay an auto-renew delivery on Abby Health?

Yes. From the Auto-delivery details screen in the Abby app, tap Delay auto-renew and pick a new date. This only shifts the next delivery — your schedule resumes normally after that. It's useful when you're travelling, haven't finished your current supply, or need to pause for a short period. Repeats are only dispensed when it's clinically appropriate, so the new date needs to fit within the dispensing schedule your clinician set.

How do I change my auto-renew delivery frequency on Abby Health?

Open the Abby app and go to My Medications → [your medication] → Auto-delivery details. You can update Deliver every (for example, every four weeks), the next delivery date, the delivery address, or the payment method. Changes apply from your next scheduled delivery. If you're changing the frequency because of a dosage change, your clinician may need to review — open a chat with our patient care team and we'll organise it.

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