How do I troubleshoot my video call?
Last Updated
March 4, 2025
If your video call is not working, check your internet connection, restart the Abby app, and make sure your camera and microphone are enabled. If issues persist, try switching to a different device or contacting support.
To ensure a smooth video consultation, follow these steps if you experience lags, poor audio, or a frozen screen.
Video Call Troubleshooting Steps
- Check your internet speed – A stable Wi-Fi or 4G/5G mobile connection is required.
- Enable camera & microphone – Ensure you’ve granted camera and mic access in your device settings.
- Restart the Abby app – Close and reopen the app to reset the connection.
- Switch to another browser or device – Try Google Chrome or Safari if on a laptop.
- Rejoin the call – If the call drops, return to the Appointments tab and tap ‘Join Video Call’ again.
💡 For the best experience, connect your device to a reliable Wi-Fi network and close any unused apps running in the background.
