Who is Abby Health?

Who is Abby Health?

Abby Health is an Australian online-first clinic restoring the tradition of long-term, continuous GP care, online and across the country. Founded by Charlie Veitch after caring for his father in rural NSW, Abby is led clinically by Dr Ramu Nachiappan (Chief Medical Officer, 35 years a GP in Broken Hill) and Dr Bosco Wu (Clinical Director and AMA NSW Council Member). The network spans 300+ AHPRA-registered clinicians delivering care 7 days a week, 365 days a year.

Where did Abby come from?

Abby's origin is the outback, not a tech accelerator. Founder Charlie Veitch grew up in rural NSW and watched, while caring for his father, how thinly stretched primary care has become for people who do not live a short drive from a GP. The idea was not to replace the family doctor — it was to bring that tradition back, online, for a country that has been losing it.

The brand mark — Find Comfort. Abby Health. — is an invitation rather than a claim. The promise sitting underneath it is the older one: a doctor who knows you. Read the longer history of telehealth in Australia at a brief history of Australian telehealth.

Who runs the clinical side?

Abby's clinical leadership is intentionally senior and intentionally rural-rooted:

• Dr Ramu Nachiappan, Chief Medical Officer — 35 years as a GP in Broken Hill, one of Australia's most remote communities. Dr Ramu sets the clinical standards that every Abby consult is held to.
• Dr Bosco Wu, Clinical Director and AMA NSW Council Member — Dr Bosco oversees clinical governance, quality, and safety as the network scales. The AMA NSW Council seat keeps the clinic's voice in the broader profession.
• 300+ clinicians across the network, including Specialist GPs and Nurse Practitioners. Every clinician is AHPRA-registered, and you can verify any of them on the public AHPRA register. Read more in how Abby clinicians are vetted and registered.

Is Abby Health legit?

Yes. Abby is an Australian-registered private healthcare business operating under the regulatory framework that governs all primary care in Australia, including the AHPRA Code of Conduct and the standards published by the RACGP. Patient ratings, as of Q1 2026, sit at Trustpilot 4.8 / Google 4.8 / App Store 4.9 / ProductReview 5.0 (Abby Health internal data, Q1 2026). Around 71% of patients book back with the same clinician on their next visit (Abby Health internal data, Q1 2026).

If something does not feel right, you can ask any clinician for their AHPRA number during the consult and check it directly. We are explicit about what Abby will never ask you to do — for example, ask for payment outside the app, or for your password — so you have a clear picture of what is and is not legitimate.

What does Abby actually deliver?

An Abby consult is a real GP appointment — diagnosis, prescribing, referrals, certificates, mental-health care, follow-ups — delivered by video or phone. The clinician sees you with your history already in front of them, prepared by Abby AI, our medical decision-support tool. Abby AI never diagnoses or prescribes; that judgement belongs to the clinician. Read more in what Abby AI is — decision support explained.

Service breadth includes general practice, mental health, prescriptions and repeats, pathology referrals, specialist referrals, medical certificates, and care for chronic conditions. The full list lives at abbyhealth.app/services.

How does Abby work for different people?

Abby is built for three groups in particular:

• Rural and remote Australians — for whom the nearest GP is often hours away. Read Abby for rural and remote Australians.
• Time-poor professionals, parents and young adults — who cannot easily get to a clinic during business hours. Read Abby for busy professionals.
• People without a regular GP — almost a third of Australians, by some estimates. Read Abby for people without a regular GP.

How is Abby funded — and is it bulk billed?

Your Abby consult is covered by Medicare for eligible patients with a valid Medicare card. Telehealth Medicare item numbers and policy are published at MBS Online and by Services Australia. Eligibility is checked at booking, and your clinician will explain anything that is not covered before going ahead.

How Abby can help

The simplest test of whether Abby is right for you is to book a consult and see what it feels like to have a clinician arrive with your story already in front of them. Start at abbyhealth.app or learn more at abbyhealth.app/about. Abby appointments are bulk billed for eligible patients with a valid Medicare card.