Abby Health's 2025 Inaugural Medical Conference

The first day of sessions was grounded in the reality of our patients' lives. In a powerful opening led by Head of Patient Support, Louise Young, clinicians heard raw, honest audio clips from the people they serve, creating a palpable sense of shared mission in the room.

“Abby has had a really good impact on my life; I live remote and getting in to see a doctor is really hard. I think the wait is 4, 5 or 6 weeks,”

one patient shared. Another added,

"I moved from Sydney to Newcastle and no longer had a regular GP... when I finally found one it cost $110 that I didn't have."

The session culminated in a moving three-minute thank you video from patients across the country, a potent reminder of the real-world impact of their work.

With the patient experience framing the conversation, Founder, Charlie Veitch, took the stage to share the foundational story of Abby Health. For Charlie, the mission is deeply personal, born from the frustration of navigating a fragmented system while caring for his father with cancer.

"Dad would often have new symptoms between treatments, but when we called his regular GP, we were not able to get in for weeks,"

Charlie shared.

"Those moments of fear became the catalyst for a simple question: why should patients have to choose between a clinician who’s available and one who truly understands them? They deserve both."

This experience, he explained, spoke to a larger challenge. Many of us remember a time when the family GP understood our history, our family, and our context. To restore that deep sense of continuity, Charlie argued, to get back to what we once had - we must reimagine the future.

"The quality of care we all knew came from a deep sense of continuity and context,"

he stated.

"To restore that, we must consider new ways of achieving it. We are not trying to recreate the past, in today’s world it’s simply not possible; instead, we are helping evolve the system to deliver its most important ideal: understanding. Preserving genuine clinical insight for both patient and clinician."

He highlighted the necessary shift required to achieve this.

"We believe the future is not about being locked into a single relationship, but about unlocking a world of shared knowledge. A world where you may not know the clinician, but every single clinician you see can grasp the full picture of your health through a detailed medical history, kept alive by Abby Health."

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This purpose is embedded in the company's very name.

"We wanted a name that felt human,"

he explained.

"For us, Abby stands for Smart, Beautiful, and Caring. Smart is our commitment to data-driven, evidence-based care. Beautiful is about creating an intuitive design that empowers patients and clinicians. And most importantly, Caring is about creating a system that gives our clinicians the tools and the time to truly listen."

With that vision clearly established, the time came to reveal the tool designed to make it a reality.

The energy from the keynote carried directly into the live demonstration of the all-new Abby Care Platform. Founder Charlie Veitch was joined by CTO Sam Bensley to reveal the intelligent, end-to-end environment designed to deliver on our promise of long-term care, on-demand.

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The core objective, they explained, is to empower primary care clinicians to do what they do best - connect the dots - and unlock follow-up care pathways that support the patient back to health, long after the consultation ends.

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This sparked an energetic, unscripted Q&A session.

"A platform like this isn't built in a vacuum,"

noted Clinical Director, Dr. Bosco Wu.

"My role is to translate that collective wisdom into the clinical intelligence of the platform, ensuring it’s not just smart, but genuinely useful and safe."

The platform demonstration showed the how, but the afternoon sessions were dedicated to what we are committed to delivering - quality care.