When not to use Abby

Do not use Abby if you experience any of the following serious symptoms:

  • Severe chest pain, tightness, or discomfort that could indicate a heart attack.
  • Sudden drooping or numbness on one side of the face, weakness in the arm, or slurred speech, which may signal a stroke.
  • Severe shortness of breath or difficulty breathing, especially if it’s sudden or worsening.
  • Seizures or convulsions, especially if they occur for the first time or last a long time.
  • Severe injury, bleeding that won’t stop, or deep cuts.
  • Sudden confusion, drowsiness, or disorientation that doesn’t resolve quickly.
  • Severe allergic reactions, including swelling of the face or throat, hives, or trouble breathing.
  • Burns or severe injuries, especially after an accident.
  • Thoughts of self-harm or suicide.
If you experience any of the listed symptoms, contact emergency services immediately.
Emergency Hotline
For immediate help in life-threatening or urgent situations, contact 000. This number connects you directly to police, ambulance and fire.
000  
Lifeline Australia
24/7 crisis support and suicide prevention
13 11 14

When to Use Abby

Abby’s symptom checker is a powerful tool designed to provide you with personalised information based on your symptoms and medical history.
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Abby is intended for non-emergency situations where you are seeking guidance on less severe symptoms. It can help you understand potential causes and suggest next steps, but it is not a substitute for professional medical advice or emergency care.
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By continuing to use Abby, you acknowledge that it is not intended for diagnosing serious conditions, and you should consult a healthcare professional for any serious or life-threatening symptoms.
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  • You are experiencing mild or moderate symptoms and want to see a telehealth doctor for advice or treatment.
  • You’re unsure about whether your symptoms require medical attention and want a quick symptom assessment before deciding to see a doctor.
  • You have common health concerns such as colds, flu, headaches, minor skin irritations, mild digestive discomfort, or minor injuries and need professional guidance from a telehealth doctor.
  • You’re managing a chronic condition and notice a change in symptoms and want a consultation with a clinician to review or adjust your treatment plan.
  • You’re seeking medical advice for conditions like mild infections (e.g., UTI, sinusitis), allergies, or rashes that aren’t emergencies but need timely attention.
  • You want to get prescriptions, referrals, or follow-up care from the comfort of your home, all through a telehealth consultation.
  • You’re looking for ongoing care, medication reminders, or personalised health tips after a previous diagnosis.

Things to remember when using the latest in AI Medical Technology

At AbbyHealth, we combine intelligent AI with experienced doctors to deliver affordable, fast, and high-quality healthcare. Our system is designed to ask the right questions, understand your symptoms and medical history, and make data-driven treatment decisions—so you never have to repeat yourself again. By leveraging cutting-edge technology, AbbyHealth provides a seamless healthcare experience from symptom checking to telehealth consultations, all within a platform that prioritises personalised care.

By proceeding, you agree to the following:
Please take a moment to review our terms and conditions and privacy policy before continuing. By using Abby, you confirm the following declarations. (Consents can be withdrawn in the settings at any time.)
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  • I agree that I am at least 16 years old and accept the terms and conditions.
  • I acknowledge that Abby cannot provide a final diagnosis or medical advice—any recommendations are based on AI assessments and should be discussed with a healthcare professional, which can be accessed via an appointment.
  • I consent to AbbyHealth using the information I voluntarily share to personalise my account, provide health assessments, and answer my health-related questions. This information is also used by your doctors in your care should you book an appointment.
  • You allow us to use your feedback to improve our service. (We’d love to hear from you!)
  • I understand that in rare cases, Abby may provide out-of-date information or hallucinate. This is a known limitation of AI technology, and we are continuously working to improve accuracy.
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